Your feedback matters to us. Here's how to share a compliment or raise a complaint with BOC Finance — and how we'll work with you to resolve it.
At BOC Finance, your feedback helps us do better. Whether you'd like to share a compliment about your experience or raise a concern, we want to hear from you. We take every complaint seriously and are committed to listening, responding promptly, and working with you to put things right.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
Our team are always delighted to know that they have succeeded in making your experience a pleasant and successful one.
If one of our team has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
You can contact us by whichever of the following means best suits you::
Email: hello@bocfinance.com.au
Phone: +61 409 859 297
If for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact us by whichever of the following means best suits you:
Email: hello@bocfinance.com.au
Phone: +61 409 859 297
If you choose to contact us by email, please make sure you provide as much detail as possible about your complaint.
If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above, and please be sure to refer to your earlier communication so that we can respond effectively.
We will acknowledge your complaint within one business day and try to resolve your complaint within five business days. If we are unable to resolve your complaint within that timeframe, we will complete our investigation into your complaint and will write to let you know the outcome and the reasons for our decision within 30 days.
If you are not satisfied with our response after you have been through our internal complaints process, you can lodge a complaint through our external dispute resolution provider as follows:
Australian Financial Complaints Authority
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Know someone who needs their finances sorted? Refer them to BOC Finance, and we'll thank you with $250 for every successful referral. It's our way of saying thanks for trusting us with the people you care about.